General Terms and Conditions
1. Introduction
The following General Terms and Conditions regulate the relationship between the customer (hereinafter the "Customer") and EasyFlatSardinia (hereinafter the "Company"), with registered office in Domus de Maria (SU), Via Ungheria 7a, C.F. and P. IVA IT04105970927. The Company operates an online platform (www.easyflatsardinia.com, hereinafter the "Site") for the booking and payment of accommodation for tourism purposes. The services of EasyFlatSardinia include the management of accommodation and the provision of ancillary services (cleaning, linen, assistance during the stay, etc.). Booking accommodation through the Site implies acceptance of the following General Terms and Conditions.
2. Booking Modalities
The Customer can view availability and prices in real time on the Site. To confirm a reservation, the Client will have to complete the payment following the instructions provided by the owner of the property or enter into a confidential negotiation with him/her. Only upon successful payment will the Client receive an email confirmation with the details of the reservation, including any additional services requested. The reservation is considered confirmed only after the Client has received the confirmation by email. The website and the Company make the platform available to guests and owners in order to find through negotiation the best price to the full satisfaction of both parties.
3. Fees and Payment
Accommodation rates include rent, cleaning costs and ancillary services, exclusive of taxes. Reservations must be paid in full by credit card, bank transfer or a method determined by the property owner upon confirmation or prior to check-in. Visitor's tax is not included and must be paid upon check-in. Any damage caused to the property or property will be charged to the Client in accordance with the rental agreement.
4. Cancellation of Reservations
There are two types of fares: refundable and non-refundable. For refundable rates, it is possible to cancel the reservation with a full refund before check-in. For non-refundable fares, there is no refund or change of the reservation. In case of a no-show, the full amount of the reservation will be charged. Cancellation or modification of a reservation is subject to certain terms and conditions, as specified in the booking summary.
5. Check-in and Check-out
The customer must confirm the check-in time in advance and provide identification documents for all guests at check-in. Check-in can take place either in person or via an online check-in system with electronic signature via OTP (One-Time Password). The customer is responsible for not exceeding the number of persons indicated in the booking confirmation. Keys must be returned in the agreed manner.
6. Security Deposit
At check-in, if requested, the Client shall pay a security deposit. The deposit will be returned at the end of the stay, unless damage is found in the accommodation. In the event of damage, the Company reserves the right to retain the amount of the deposit to cover repair costs.
7. Modification of Reservation
The Company reserves the right to replace the accommodation with one of equal or superior quality in the event of unforeseen circumstances beyond its control. The Client will be promptly informed and must confirm the change. If no equivalent accommodation is available, the Company may charge an additional fee for the replacement accommodation.
8. Rules for Staying in the Accommodation
The Client is obliged to respect the rules of use of the accommodation, avoiding damage or disturbance to other residents in the case of accommodation in a block of flats. It is forbidden to smoke or introduce animals without the written consent of the Company. The Client shall properly separate waste according to local instructions.
9. Reservations longer than 30 Days
For stays longer than 30 days, the Customer must request a reservation directly from the Company.
The reservation will be concluded only after signing the Rental Agreement and advance payment of the first month's rent, security deposit, and other associated costs.
10. Penalties and Limitation of Liability
The Customer accepts the penalties provided in the event of damage to the property and the goods contained therein. The Company shall not be liable for theft of or damage to the Client's personal property, nor for non-attributable interruptions of services (electricity, water, gas, Internet).
11. Complaints and Addresses
For any complaint or enquiry, the Customer may contact the Company by e-mail at info@easyflatsardinia.com. The Company will respond to the complaint within 30 days of receipt.